An order confirmation will be sent to you through email after you have placed your order. The order is confirmed when full payment is received and when a confirmation e-mail has been sent to the designated email address. The confirmation of order is only valid when full payment of the order is successfully made.
Once an order is placed, the order may not be cancelled.
As a customer, you are obliged to provide all the information necessary when listing on City Explorer Mobile Guide app (“CE App”). CEASB shall process your order and publish your Directory advertisement on CE App within 14 days from the date of payment received. If CEASB failed to do so, customers shall notify CEASB as soon as possible upon 14 days from the date of payment made.